Need help?

FAQs

• How can I order liquid gases? +

  Here you place your order for liquified gases directly and without detours at the right place:

  Mail: tankwagendispo@nippongases.com

  Phone: +49 (0) 211 26000

  Fax: +49 (0) 211 2600 4646

• How can I order compressed gases? +

  Here you place your order for technical cylinder gases, for medical gases or for dry ice products directly and without detours at the right place:

  Mail: flaschendispo@nippongases.com

  Phone: +49 (0) 211 2600 0

  Fax: +49 (0) 211 2600 4534

• How can I become a customer of Nippon Gases? +

  Please contact us by filling out our contact form!

  Mail: info.germany@nippongases.com

  Telephone: 0211 2600 0

• Where can I see my invoices or recent purchases? +

  On our customer portal you can easily access all the information you need. To do so, please get in touch with your usual contact person in sales or in the sales office.

• Do you have difficulties with a technical installation of Nippon Gases Germany on your site? +

  If you need technical customer service support, please call us on the number: 0180 5550124*. (* from a landline or mobile network 0.14 €/minute according to the Telecommunications Act (as of 01.12.2021).

• I have an emergency, what can I do? +

  We have an 24-h-emergency number, don't hesitate to contact us! Call now: 0800 7242977

• What should I do if I need to conduct construction activities in the protective strip of a Nippon Gases pipeline route? +

  If you want to conduct construction work in the protective strip of our pipelines, please contact us in advance via e-mail: pipelineauskunft.germany@nippongases.com

• How can I become a customer of Nippon Gases? +

  Please, contact us! One of our experts will assist and guide you through the process. Contact us now!
  Mail: info.germany@nippongases.com

  Telephone: 0211 2600 0

• Where can I download technical or product safety information? +

  In our download section you will find everything from safety data sheets to policies and certificates. Go to download section.

• What are your sales points? +

  You can quickly find out where our distributors are and what products they offer at our "distributor locator".

• Where can I find site-related information for the public according to § 11 or § 8a of the Seveso-Directive? +

  You will find site-related information for the public according to § 11 or § 8a of the Seveso Directive (12. BImSchV) in the download area.

  Download area